Shipping and Delivery — Moonplanner

Order safely and quickly  |  Live with the Moon ☾ |  EU Shipping

Order safely and quickly  |  Live with the Moon ☾ |  EU Shipping

Order safely and quickly  |  EU Shipping

Shipping and Delivery

 

Typically, your order will be processed the following working day so you may expect a shipping confirmation email within that time frame! Be sure to check your junk/spam mail in case you can’t find it.

We are just as excited for you to receive your Moon Planner products in the mail as we are to send them off to their new homes! 😊 Curious about what to expect after you place your order? Don’t worry, we’ve broken it down for you here.

 

🇳🇱 Domestic shipping

We use Post.nl for domestic shipping. For domestic orders, we do offer Standard delivery.

  • Post.nl domestic shipping (1 Business day) – This method is for The Netherlands

 

* It is important to note that domestic shipping duration will take longer during the holidays. Packages can take up to 2 – 3 business days during the holiday season. The holiday season usually begins the first week of December and ends late-January. Also your delivery can delay due to COVID-19. The situation is constantly changing. Unfortunately PostNL has no influence on this. But if so, we will keep you up to date bye mail.

 

🇪🇺 International Shipping

We use Post.nl International and DPDgroup for international shipping. For international (European Union) orders, we do offer Standard International delivery.

  • Post.nl International Shipping EU (1-2 Business day) – This method is for Belgium, Germany, Luxembourg
  • Post.nl International Shipping EU (2-4 Business day) – This method is for Denmark, France (incl. Monaco and Corsica, excl. Andorra), Great Britain (incl. Northern Ireland, excl. Gibraltar and Channel Islands), Sweden
  • Post.nl International Shipping EU (3-7 Business day) – This method is for Bulgaria, Cyprus, Estonia, Finland, Greece, Hungary, Ireland, Italy (excl. San Marino and Vatican City), Croatia (5-8 Business day), Latvia, Lithuania, Malta, Austria, Poland, Portugal (incl. Azores and Madeira), Romania, Slovenia, Slovakia, Spain (incl. Balearic Islands, excl. Canary Islands), Czech Republic

 

* These transit times are an estimate in working days after the parcels have left our international sorting center in the Netherlands.

* It is important to note that domestic shipping duration will take longer during the holidays. Packages can take up to 9 – 14 business days during the holiday season. The holiday season usually begins the first week of December and ends late-January. Also your delivery can delay due to COVID-19. The situation is constantly changing. Unfortunately PostNL has no influence on this. But if so, we will keep you up to date by email.

 

🌐 Worldwide Shipping

We use Post.nl Worldwide and DPDgroup delivery for worldwide shipping.

  • Post.nl Worldwide Shipping (4-8 Business day) – This method is for Aruba, Bonaire, Sint Eustatius and Saba, Curaçao, Israel, Japan, Norway, Singapore, United States, Switzerland
  • Post.nl Worldwide Shipping (6-9 Business day) – This method is for Thailand, Taiwan, New Zealand, Kosovo, Hong Kong
  • Post.nl Worldwide Shipping (8-15 Business day) – This method is for Australia, Brazil, Canada, China, Philippines, India, Indonesia, Ukraine, Russia, Turkey, Vietnam, South Africa, South Korea

 

* These transit times are an estimate in working days after the parcels have left our international sorting center in the Netherlands.

* It is important to note that domestic shipping duration will take longer during the holidays. Packages can take up to 9 – 14 business days during the holiday season. The holiday season usually begins the first week of December and ends late-January. Also your delivery can delay due to COVID-19. The situation is constantly changing. Unfortunately PostNL has no influence on this. But if so, we keep you up to date by email.

 

 

Did you miss your delivery?

 

If you are not there when your order arrives and you have chosen home delivery, the carrier should leave a delivery note stating where you can pick it up (usually your local post office) or how you can re-schedule a delivery. Sometimes there are multiple delivery attempts if you have not signed an agreement about delivery with a neighbour or in a safe place.

 

 

Have more questions? Contact Us!

Or check Post.nl/costomer-service